POLICIES

PURCHASE

The purchases you make online are automatically imported to our system. We are not responsible for errors or mistakes made by you. In a rare case when the item you received does not match with the item listed on the invoice, please contact us toll free 1-866-980-7770. We will correct our mistake by sending you the replacement and a return label for you to send back the incorrect item. If you ordered the wrong item, please refer to Exchange and Return information below to make corrections.

We are trying our best to provide images of the product as accurately as possible. However, due to the nature of the product and the limitation of the photographical technology, some colors or details of images may seem different from the actual products. We are not responsible for the deviations between the pictures and the actual item.

SHIPPING

We ship via UPS only. Special arrangement may be considered but not guaranteed if USPS is preferred. We do not ship to PO Boxes. The orders are usually shipped within 24-48 hours provided if the items are in stock. For items that are out of stock, we will call you to either put on the back order or take the items off the list.

Due to the irregular shape of our products, shipping fees cannot be calculated automatically. It will be added on later when the order is processed. General guideline for regular ground shipping are summarized below.

Ground Shipping – The shipping charges will be the greater value of rule 1 and rule 2. For example, if the shipping charge is $11 based on rule 1 and $14 based on rule 2, then the shipping charge will be $14. This guideline only applies to the 48 continuous states within USA ((Please call for shipping charges to Hawaii and Alaska.) It will be $10 extra for all orders to Canada. (Please call for shipping charges to Hawaii and Alaska.

Rule 1:

Purchase Amount East(Zip code <30000) West(Zip Code>=30000)

$0.01 -- $50 $8.50 $9.00

$50.01 -- $200 $9.5 $10.50

$200.01 -- $1000 5% of total purchase 5% of total purchase

$1000.01 -- $2000 4% of total purchase 4% of total purchase

$2000.01 -- $3000 3% of total purchase 3% of total purchase

Rule 2:

If the order contains a combination of mask and blade of any kind, or the order has a roll bag, then:

East(Zip code <30000) West(Zip Code>=30000)

$14.00 $17.50

For any express orders (3day, 2 nd day and next day), please call us during the normal business hours to confirm the shipping charges. Express orders WILL NOT be processed until we can confirm the shipping charges with the customer. To avoid delays, it is IMPORTANT to provide us your cell phone number or the number where you may be reached during normal business hours as the shipping telephone.

EXCHANGE & RETURN

Items never been used or damaged may be exchanged or returned for credit (back to your credit card) within 30 days after the items are shipped. Shipping fees are NOT refundable. Final sale items are NOT entitled for exchange or return. To exchange or return an item, just simply send back the item with the following information (the address can be located on the upper left hand corner of any invoice):

• a copy of the original invoice
• a note that states what should be returned and/or what should be exchanged
• a contact name and telephone number where you can reached during normal business hours

NO REFUND or EXCHANGE after 30 days.

WARRANTY

Mask (BG, SG) -- All BG or SG masks are warranted against quality problem arise from normal wear and tear for 6 months from the date of purchase. We will either fix or replace a new mask during the warranted period. A generous discount will be offered for a new mask of the same type if the original purchase starts a quality problem after 6 months but before one year. Mask meshes are warranted for 12 months against 12 kg punch test.

Blades -- We offer free replacement of the same blade if it breaks within 2 weeks from the date of the receipt.

Shoes (Victory) -- We offer either repairing or exchange free of charge if quality problem arises within 2 months from the date of purchase.

Roll bags – We are NOT responsible damages caused by airlines. Please contact your airline company to claim your damages.